The Galvanizing Blog: Relationship Marketing

Grow Your Member Organization One Relationship at a Time

Note: The following article was written by Patrick Galvin for The Membership Management Report and published in the August 2017 issue. The Membership Management Report is a monthly electronic publication for professionals who work with or manage member programs,...

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Relationship Marketing Wins over Price and Promotion

Savvy business owners know that relationships are essential for success. In their bestselling book The Go-Giver, authors Bob Burg and John David Mann use a business parable to make the point that, all things being equal, people prefer doing business with people they...

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Turn Unhappy Customers Into Loyal Supporters

If you run a business, you know that customer complaints are inevitable. You also know that social media can amplify those complaints if people feel like they are not being heard. The key is to find ways to deal with customer dissatisfaction before it develops a life...

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How to Create a Winning Referral Program

In a series of prior blog posts, I wrote about the multiple benefits of cultivating business referrals. While there are many ways to structure a company referral program, I’ve found that the most successful programs follow a few simple rules. Four Steps to Creating a...

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An Attitude of Gratitude Can Help Build Business Referrals

Have you ever referred business to someone and not heard anything back? It’s one of my pet peeves. More important, it represents a missed opportunity for the person who lets the referral go unacknowledged. Ways to Demonstrate Appreciation To let someone know how much...

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