The Galvanizing Blog: Relationship Marketing

Relationship Marketing Wins over Price and Promotion

Savvy business owners know that relationships are essential for success. In their bestselling book The Go-Giver, authors Bob Burg and John David Mann use a business parable to make the point that, all things being equal, people prefer doing business with people they...

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Turn Unhappy Customers Into Loyal Supporters

If you run a business, you know that customer complaints are inevitable. You also know that social media can amplify those complaints if people feel like they are not being heard. The key is to find ways to deal with customer dissatisfaction before it develops a life...

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How to Create a Winning Referral Program

In a series of prior blog posts, I wrote about the multiple benefits of cultivating business referrals. While there are many ways to structure a company referral program, I’ve found that the most successful programs follow a few simple rules. Four Steps to Creating a...

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An Attitude of Gratitude Can Help Build Business Referrals

Have you ever referred business to someone and not heard anything back? It’s one of my pet peeves. More important, it represents a missed opportunity for the person who lets the referral go unacknowledged. Ways to Demonstrate Appreciation To let someone know how much...

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How (and When) to Ask for Customer Referrals

Studies consistently show that customers depend on referrals to determine what they buy—and who they buy it from. In a previous blog post, we addressed why business owners need to change their thinking and learn to ask for specific customer referrals. In this...

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