A business owner I know insists on using Facebook as his only marketing tool. However, instead of engaging in...
Marketing Communications Articles
Galvanize Your Business and Brand in the New Year
Happy New Year! If you are like me, you started January 1st with personal resolutions for the year ahead. One of mine...
Newsletters That Resonate: How to Keep Your Business Top of Mind
Thanks to social media, companies now have a mind-boggling set of communications tools at their disposal. The...
Brand Portland: Has the Public Relations Train Reached the End of the Station?
A 3/21/13 article in the Portland Tribune (“Tick-Tock Brand PDX”) poses interesting questions. Are Portland, Oregon’s 15 minutes of fame over? Has our fair city really become more hyped than kale? The answer is “perhaps.” And that’s okay. We think it’s time for the...
Turn Detractors Into Promoters: Word of Mouth Marketing Lessons from a Portland Garbage Company
Twenty-four. That’s the average number of people a customer will tell about a bad experience, according to the 2012 American Express Global Customer Service Barometer. That’s up 50% from 2011, and the numbers are even higher among customers who use social media to...