Strong relationships are the key to personal and professional success. People who build strong relationships are known...
Relationship Building Articles
Build a Healthy Workplace Culture Based on Trust
Trust is an essential element of every healthy workplace culture and the key to professional advancement. When work...
Five Strategies for Building Trust with Remote Employees
It is hard to predict what the future of work looks like for remote employees, but one thing is certain: the 9-to-5...
Why People Buy: It’s About Relationships, Not Advertising
500 billion or $500,000,000,000. That is how much companies around the world spend each year on advertising. The United States accounts for more than $250 billion of that amount. It would stand to reason that advertising works. Why would sophisticated global...
Business Relationship Building is Everyone’s Job
It doesn’t matter what business you are in: Relationships are everything. Not even the most technical, data-driven employee operates in a vacuum. Employees with good relationships are healthier, happier and more likely to advance in their careers. Employers benefit...
Define Your Brand Vision to Build Better Relationships
Connectors connect to give, and not to get—it’s what differentiates connecting from networking. But if you are to be of service, you need to be clear on the values and skills that you bring to the table. Sounds simple, right? There’s just one problem. Too often we...
Grow Your Member Organization One Relationship at a Time
Most associations serve a wide variety of members. As a result, many lose sight of the individual in the process. In order to build lasting relationships, associations must strive to get to know their members on a more personal level. Strong Connections Build Trust...
The Connector’s Way: A Story About Building Business One Relationship at a Time
Why I Wrote The Connector's Way Since 2002, strong business relationships have fueled The Galvanizing Group’s growth. Our company is hardly unique. Great relationships are the foundation of success. For confirmation, ask yourself two questions: What percentage of your...
Turn Unhappy Customers Into Loyal Supporters
If you run a business, you know that customer complaints are inevitable. You also know that social media can amplify those complaints if people feel like they are not being heard. The key is to find ways to deal with customer dissatisfaction before it develops a life...
How to Create a Winning Referral Program
In a series of prior blog posts, I wrote about the multiple benefits of cultivating business referrals. While there are many ways to structure a company referral program, I’ve found that the most successful programs follow a few simple rules. Four Steps to Creating a...
An Attitude of Gratitude Can Help Build Business Referrals
Have you ever referred business to someone and not heard anything back? It’s one of my pet peeves. More important, it represents a missed opportunity for the person who lets the referral go unacknowledged. Ways to Demonstrate Appreciation To let someone know how much...
How (and When) to Ask for Customer Referrals
Studies consistently show that customers depend on referrals to determine what they buy—and who they buy it from. In a previous blog post, we addressed why business owners need to change their thinking and learn to ask for specific customer referrals. In this...