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An Attitude of Gratitude Can Help Build Business Referrals

An Attitude of Gratitude Can Help Build Business Referrals

by Patrick Galvin | Aug 25, 2015 | Relationship Building

Have you ever referred business to someone and not heard anything back? It’s one of my pet peeves. More important, it represents a missed opportunity for the person who lets the referral go unacknowledged. Ways to Demonstrate Appreciation To let someone know how much...
Go the Extra Mile: How Acts of Appreciation Build Long-Lasting Customer Connections

Go the Extra Mile: How Acts of Appreciation Build Long-Lasting Customer Connections

by Ellen Galvin | Jul 2, 2013 | Connecting & Networking

How many businesses distinguish gratitude from appreciation? The difference is thinking versus doing. Author Gertrude Stein famously said that “silent gratitude isn’t very much use to anyone.” On the other hand, appreciation is gratitude in action. Appreciation is the...

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