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Regular Check-Ins Build Customer Loyalty and Drive Referrals

Regular Check-Ins Build Customer Loyalty and Drive Referrals

by Patrick Galvin | Jun 9, 2015 | Relationship Building

Are you an insurance agent, accountant, financial advisor, counselor or other professional services provider? If the answer is yes, you need to be conducting regular check-ins with your clients. For years, I purchased my insurance policy through an agent that...
Monitor Your Word of Mouth to Keep Your Business Growing

Monitor Your Word of Mouth to Keep Your Business Growing

by Patrick Galvin | May 19, 2015 | Marketing Communications

Word of mouth is a powerful force. It can help your business grow—or it can keep it from reaching its full potential. As a business owner, you need to understand exactly what word of mouth is doing for you. An organization called TARP conducted research that found for...
Be Remarkable: Provide Service That Inspires Customer Referrals

Be Remarkable: Provide Service That Inspires Customer Referrals

by Patrick Galvin | Apr 27, 2015 | Relationship Building

To grow customer referrals, you need to give people a reason to talk about what makes your business unique. In other words, make your business remarkable. Consider a few examples: You won’t find a receptionist in any of Umpqua Bank’s “retail stores” (i.e., bank...
Leverage Word of Mouth Marketing for Your Business

Leverage Word of Mouth Marketing for Your Business

by Patrick Galvin | Apr 23, 2015 | Marketing Communications

The best way to grow a businesses is through word of mouth marketing. It is nearly impossible to succeed with an advertising-centric approach, and here’s why: You need over-the-top creativity—today’s ads are expected to educate, entertain and enthrall (the “Wow!”...
Insurance Agency Branding: How to Make Your Independent Business Stand Out

Insurance Agency Branding: How to Make Your Independent Business Stand Out

by Patrick Galvin | Apr 16, 2014 | Brand Strategy

Nothing is easy about selling a product that people wish they didn’t have to purchase and which they hope they never have to use. The secret to success lies in the strength of your insurance agency branding. As an independent insurance professional in a highly...
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